Registration and account related:

 

  1. Is it necessary to log in on inkmilan.com?

You can browse through the InkMilan website without logging in to it. But, it is mandatory to register on inkmilan.com for processing your order.

 

  1. Can I register using my mobile number or Email ID only?

No, You are required to fill in the complete details as mentioned in the registration form.

 

  1. Why is it necessary to register with inkmilan.com?

Registration with inkmilan.com will help you to easily manage your account and track your order.

 

  1. How do I update my profile details?

To update your details, you first need to sign in using the "Log in" link on the right top corner of the page. Then select "Customer profile". Here you will be able to edit your details and click on save. Now you will be able to see the updated details of your profile.

 

  1. I am unable to register or place the order after registration, what do I do?

This may be possible due to the non-verification of your registered email ID or mobile number. We request you to kindly check your SPAM / Junk folder in your email account for the verification mail or re-generate OTP for mobile number verification. However, if you still need any support during registration, we would request you to write to us at esupport@inkmilan.com.

 

Order Related:

 

  1. How do I find the item I need?

If you're looking for a specific item, enter the name or color of the item you need into the search box on the inkmilan.com home page and we'll show you all the matching results.

 

To Browse a Category:

Click on the required category on our home page.

Select a category. Each Category will offer its customized options to search and browse

 

  1. How do I place the order?

Once you have selected the item you wish to purchase, simply click on the "Add to Cart" tab. Your product will be added to the cart. Click on the "Cart" icon to review the items in your Shopping Cart, you're ready to proceed to checkout and complete your order.

 

  1. How do I track my order?

By viewing 'Customer Profile', you can find the status of your order, as well as the history of your previous orders. After we receive your order we will automatically send you an email with your order number and details attached. In case you do not receive your tracking details, please contact us and we can track your order.

 

  1. Can I make a delivery address change to the order after it is confirmed?

No, You cannot make any changes to the order once it is confirmed.

 

  1. How can I make changes to the order once it is confirmed?

We request you contact us as quickly as possible if you wish to change the address. In case you wish to change the product ordered, we request you to kindly call us for order cancellation. However, if your order has been dispatched, you can simply reject the item at the time of delivery. In case there are changes in your order, there might be some delivery delays.

 

  1. What to do if payment is deducted but the order is not processed / order confirmation is not received?

The amount deducted gets credited back to your account within 4-7 working days if the order is not processed. However, we would request you to write to us at esupport@inkmilan.com, before placing your next order to avoid order duplication and we will revert with the order confirmations details.

 

Shipping and Delivery

 

  1. How long will it take to receive my parcel?

Once your payment has been confirmed, it may take 7 to 10 working days for delivery.

 

  1. Do you accept international shipments?

No, we currently ship products all across India only.

 

  1. My order has shipped but has not been delivered yet, what does this mean?

It means that your order is still in transit and will arrive in the time frame.

 

  1. Do you'll charge additional towards shipment?

Shipping products to you is our responsibility; Yes, we charge Rs. 40/- for any order which less than 1500 total order value. Anything above total order value Rs. 1500 we do not charge any delivery charges from you.

However, in case of any return, only the product cost will be refunded, delivery charges if any charged while an order is non-refundable.

 

  1. Who are your shipment partners?

Currently, we have a tie-up with NimbusPost for all deliveries across India.

 

  1. Why is the shipment un-deliverable to my location?

We might not be able to deliver to your address due to the courier partner's limitations.

 

  1. Do you'll have an option of priority shipping?

Currently, we do not have any option for priority shipping. But, we try our best to get the product delivered to you as early as possible.

 

Payments & Return related:

 

  1. What all payment methods do you'll accept?

We accept payment via Debit/Credit cards, Net Banking, E-wallets, and UPI payments. Cash on Delivery is also available.

 

  1. What type of cards do you'll accept?

We accept all Visa, Master card & Rupay Cards.

 

  1. How will I receive my refund?

Your refund will be converted into a store credit, from which you can purchase another bag within a duration of 30 days.

 

 

 

Returns, Replacement & Exchange Related:

 

  1. What is your return Window?

You can return the product within 15 days from the date of delivery. For more details request you to kindly refer return policy.

 

  1. What are your return conditions?

All items must be returned in their original condition, with price tags intact, warranty cards, freebies/gifts (if any), and in the original box/packaging as delivered to you. We may reject the return pickup if the items are not returned according to the policy mentioned.

 

  1. When can I raise a return request?

A product may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:

 

  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Is different from what was ordered
  • Is different from its description

 

  1. Do you'll offer a free replacement?

Yes, we do offer a free replacement, if the product you ordered arrived in a damaged/defective condition or was different from what was ordered. It will be eligible for a free replacement, provided the exact item is available.

 

  1. What are the conditions for Free Replacement?

In order to be eligible for a free replacement, an item must be within the return window and in stock. The free replacement order will be shipped through standard shipping once the original order is returned and received at our warehouse. Free replacements can be requested if the following conditions apply:

 

  • Defective/ Damaged item received
  • Item is missing parts or accessories
  • Item received is different from what was ordered

 

NOTE:

A free replacement cannot be created for an item that was returned and replaced once earlier.

If the item has missing parts or accessories, we may ship only the missing parts or accessories.

If your item is not eligible for free replacement due to any reason, you can return it for a refund.

 

 

  1. Can I exchange the product for a different product?

Sorry, Currently we do not offer an exchange facility. However, you can return the product for a refund and place another order for the desired product.

 

Warranty Related:

 

  1. What is the warranty that you'll offer?

We offer 12 months warranty on our non-discounted / fresh merchandise and 3 months on our discounted/promotional merchandise. THIS WARRANTY ENSURES FREE REPAIR UNDER NORMAL WEAR AND TEAR. NO EXCHANGE, REPLACEMENT, AND CASH REFUND WILL BE PROVIDED.

 

  1. Will I get my money back if the product is damaged after a few days of use?

Regarding our warranty policy, we will only repair your bag for free. However, we will not provide any replacement or cashback/refund against the same.

 

  1. What are your exclusions in the warranty policy?

Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

 

Examples of exclusions:

  • Color migration from textiles or other objects
  • Damage caused by neglect/misuse
  • Accidents
  • Abrasion
  • Exposure to extreme temperatures (Eg. Heat/ iron)
  • Solvents or acids
  • Transport damage (by airlines for example)

 

NOTE:

InkMilan head office will make the final determination on the nature of the damage (Manufacturing Defect or consumer mishandling).

 

  1. How do I claim for my warranty?

If your product is damaged and is covered under our warranty policy, we request you to kindly mail us the following details at esupport@inkmilan.com. Our customer care team will guide you through the further process.

 

Details that we would require to process your request are:

  • Proof of purchase (Bill /Warranty card & order number)
  • Images of damage: Minimum 5 images
  1. How soon will I receive my product if I submit it for repair?

Our Repair team has a turnaround time (TAT) of 21 days from the date of submission, to repair and send the product back to you.

 

  1. How do I care for my product?

Please refer few points mentioned below for durable joy with your InkMilan bag:

 

  • Stains developed by oil, fat, and ink must be removed immediately.
  • Clean it with lukewarm water, using a soft white cotton cloth.
  • No harsh rubbing.
  • Do not wring.
  • Do not use bleach or use stain removing solvents (Like vanish), chloride, abrasives, chemical cleaning agents(Like nail polish remover)
  • Do not wipe or wash overprints.
  • No machine wash.
  • Can dry clean.

 

No guarantee/warranty on embroidery and prints.